ORDER AND DELIVERY
Each of our Zynni cashmere garments is individually made to the specification of your order and delivered through DHL express free of charge; most are delivered to you within 10 days, though it could be up to 14 days. DHL tracking is available once shipment starts

GIFT WRAPPING
We offer free gift wrapping at request

RETURN AND EXCHANGE
At Zynni Cashmere, we are passionate about cashmere – the design, the cashmere quality and craftsmanship; we are equally passionate that customers are 100% or more satisfied with their Zynni cashmere products

If for any reason, you are not entirely satisfied with your recent Zynnicashmere.com orders, we will gladly accept and fully refund returns of items that are in new condition, with original tags attached , within 14 days of you receiving the products. All returns will be credited to the original form of payment in the original amount that was paid for the cashmere products, upon processing of the returned item(s). The credit should appear on your next statement. You will receive an e-mail notification upon the completion of return processing

If our products have defects in material or workmanship, we will extend the full refund to 60 days
Exchange will be treated as a return of existing products and a new order, with discrepancies in value credited or debited.

To return the merchandise, fill the return form and ship the item(s) to the following address

43235 Kathleen Elizabeth Drive
Ashburn, VA 20147

We will process the refund or exchange once we receive the shipment. Please allow 4-5 business days for the refund to be complete